Terms & Conditions

Who we are and what this website does

Dalaman Hire Car operates dalamanhirecar.com, a car hire comparison service covering Dalaman Airport and the wider Turkey coast around it. We are not a car rental company. We own no vehicles, we run no rental desk at the terminal, and we do not employ the staff who hand over the keys.

What we do is narrower and worth stating plainly. We pull live availability and pricing from a partner booking platform, present it in one place so that cars, deposit terms and insurance options can be compared side by side, and publish written guidance about hiring and driving in the region. When you decide to book, we pass you to the platform that handles the reservation.

These terms set out what you can expect from the site and what we expect from you. By searching, browsing or following a booking link from this website you accept them. If you do not accept them, please stop using the site.

Your rental contract is with the supplier

This is the most important section on the page. When you select a car and continue, you leave dalamanhirecar.com and complete the reservation on the partner platform, which passes it to the rental supplier. The rental agreement, the condition of the vehicle, the insurance cover, the fuel policy, the mileage allowance, the security deposit and every other condition attached to the car are agreed between you and that supplier. We are not a party to that agreement.

In practical terms this means we cannot amend, cancel or refund a booking, we cannot release a deposit or waive a charge, we cannot extend a rental, and we cannot rule on a dispute about damage or fuel. Requests of that kind have to go to the supplier or to the booking platform, whose contact details appear on your confirmation. Write to us anyway if you are stuck and we will point you to the right party, but we hold no authority over the reservation itself.

We take no payment and hold no deposits

No payment is ever taken on this website. We do not process cards, we do not hold deposits or pre-authorisations, and we will never ask you for card details by email. Any payment, pre-authorisation or deposit block happens either on the partner platform at the moment of booking or at the rental desk when you collect the car. If a message claiming to come from us asks for card details, treat it as fraudulent and tell us about it.

Prices, availability and accuracy

Prices and availability shown here come from our partner platform and refresh as you search. They move constantly. A daily rate depends on your dates, the pickup point, the length of the rental and how much stock a supplier has left, so a car that appeared yesterday may be gone or dearer today. Everything you see is a live quote rather than a held reservation, and only the total confirmed at the end of the booking flow is binding.

We take reasonable care with the descriptions, categories and travel guidance we publish, but vehicle specifications, photographs and class labels are supplied to us and are indicative. Cars are booked by group and not by registration, so you may be given a similar model from the same class. Guidance about roads, airport procedures, documents and local rules is general information that can change without notice, and it is not legal or insurance advice.

Your responsibilities before you book

You are responsible for checking that you and any additional driver actually qualify for the car before you reserve it. That normally means holding a full licence that stays valid for the whole rental, meeting the supplier's minimum age and minimum licence held period, and bringing a passport plus a payment card in the main driver's own name. Drivers under the usual age threshold often face a surcharge or a shorter list of eligible cars.

You are also responsible for reading the supplier's own rental conditions before you accept them, in particular the fuel policy, the mileage allowance, any cross border restriction and the exact scope of the insurance. If your documents do not satisfy the supplier at the desk, the car can be refused, and whether anything is refunded in that situation is governed by the supplier's terms rather than by anything we control.

Acceptable use of the site

Use this site for genuine personal travel research. Please do not scrape it, overload it, probe it for vulnerabilities, harvest its pricing with automated tools or republish its content commercially. Anything you submit through a form on the site, including a review or a message, must describe your own honest experience and must not be unlawful, misleading, defamatory or offensive. We may decline to publish or may remove submitted content that breaks that rule, and we may restrict access where the site is being misused.

Intellectual property

The layout, structure, written text and original graphics of dalamanhirecar.com belong to us or are used with permission. Vehicle photographs, supplier names, logos and brand marks belong to their respective owners and appear here for identification only. You are welcome to quote a short extract with a link back. You may not copy the site wholesale, mirror it, or reproduce substantial parts of its text elsewhere without written permission.

Links to other websites

The site links out to partner booking pages and, from time to time, to third party information sources such as airport or tourism pages. We do not control those destinations and are not responsible for their content, their terms or the way they handle data. Once you follow a link, the policies of the site you land on apply instead of ours.

We earn a commission when a booking is completed after a click from this site. That commission is paid by the platform out of its own margin, it does not raise the price you pay, and it is the reason the comparison is free to use. We disclose it because you should know how the site is funded.

Limitation of liability

We provide an information and comparison service, free of charge, in good faith. We do not promise that the site will always be available, that every listing will be free of error, or that a particular car or price will still exist by the time you reach the booking page. Where we become aware of a material error we correct it as quickly as we reasonably can.

So far as the law allows, we are not liable for losses that arise from the rental itself. That includes the condition of a vehicle, delays or queues at the desk, charges applied by a supplier, deposit blocks, damage assessments, refused rentals, and the consequences of a supplier changing or cancelling a reservation. Those matters sit with the supplier you contract with. Nothing in this section limits any liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

Changes to the service and to these terms

We develop the site continuously, so pages, features and the range of suppliers shown may change or be withdrawn. We may also revise these terms to reflect a change in the service or in the law. The version published on this page is always the current one, and the date at the top of the page tells you when it last changed. Continuing to use the site after a revision means you accept the revised terms.

Governing law and disputes

These terms, and any dispute about this website itself, are governed by the law of the jurisdiction in which the service is operated. Because a car collected at Dalaman is hired and driven in Turkey, your rental contract with the supplier is normally governed by the law of Turkey together with the supplier's own conditions, which you should read before booking. Nothing in this section removes any mandatory right you hold as a consumer under the law of the country where you live, and you may always bring a claim there if that law allows it.

How to contact us

Questions about these terms, about the site, or about anything published on it can be sent to [email protected]. We answer by email only and we do not operate a phone line. Please tell us which page you are asking about so we can reply usefully.

If your question concerns an existing reservation, a refund, a deposit or a charge on your card, please contact the supplier or the booking platform named on your confirmation. They hold the booking and only they can change it.

These terms were last updated in August 2026.